Financial Aid Operations Specialist – Federal Work Study Program

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.

Under general direction, this role supports student finance operations by performing key financial aid and student account processes aligned with team functions. You will play a critical role in promoting student success by ensuring accurate, timely processing of Title IV financial aid and delivering responsive support to both internal partners and external agencies.

This position is responsible for running and analyzing reports to identify, track, and follow up with students requiring financial support or action, helping drive positive student outcomes.

In addition, this role supports the administration of the Federal Work-Study (FWS) Program for Chamberlain University and Walden University. Responsibilities include awarding, monitoring, and reconciling FWS funds to ensure student eligibility and maintain compliance with institutional policies and Title IV federal regulations. You will partner closely with university stakeholders to support student employment initiatives, track program utilization, and uphold federal reporting and compliance standards.

Key Responsibilities

• Execute student finance processes in accordance with established procedures and guidelines
• Apply working knowledge of Title IV regulations with minimal supervision, while proactively expanding expertise in student finance
• Run, analyze, and manage reports to identify, track, and follow up on outstanding student accounts
• Communicate clearly and effectively with internal teams, university partners, and external agencies regarding student account and financial information
• Complete daily and weekly production reporting while meeting established deadlines and service level agreements (SLAs)
• Deliver high-quality, accurate, and timely work while effectively managing multiple priorities simultaneously
• Identify potential operational and compliance risks and escalate as appropriate
• Support Federal Work-Study program operations, including awarding, monitoring, and reconciliation of funds
• Partner with university stakeholders to ensure smooth program execution and compliance with federal requirements
• Perform additional duties as assigned to support team and organizational goals
• Adhere to all company policies, procedures, and regulatory standards

• Bachelor’s degree preferred
• Minimum of 2 years of experience in student accounts, financial aid, or a related field preferred
• Strong commitment to delivering excellent customer service with a student-first mindset
• Exceptional verbal and written communication skills
• Demonstrated professionalism, integrity, and sound judgment in all interactions
• High attention to detail with strong follow-through and accountability
• Collaborative team player with the ability to work effectively across departments
• Comfortable working in a fast-paced, deadline-driven environment
• Proven ability to manage multiple priorities and adapt to changing demands
• Proactive approach to staying current on student finance regulations and industry changes
• Excellent organizational and time-management skills
• Proficient in Microsoft Office Suite (especially Excel), along with database and internet applications
• Strong mathematical and analytical abilities
• Must be eligible to obtain and maintain access to the NSLDS system (cannot be in default on Title IV Federal Aid)

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $19.15 and $23.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit:
  https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation