Manager- Business Systems

Chamberlain

With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.

Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Chamberlain is accredited by the Higher Learning Commission (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn.
 

Opportunity at a Glance

This role provides strategic leadership, direction, and coordination for a team of Systems Analysts supporting enterprise systems. The leader will deliver hands‑on systems leadership to drive business system enhancements, process improvements, and operational excellence across Covista institutions and companies.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and support customer service team members to achieve performance and quality goals
• Monitor team metrics including response time, resolution rates, and customer satisfaction (CSAT)
• Provide regular feedback, training, and performance evaluations
• Develop and refine customer service processes, workflows, and best practices
• Manage escalated customer concerns with professionalism and accountability
• Collaborate cross‑functionally with Operations, Product, and Leadership teams to drive improvements
• Ensure compliance with company policies, service standards, and regulatory guidelines
• Support hiring, onboarding, and ongoing development of customer service staff
• Establish clear expectations, service standards, and performance metrics, ensuring staff understand their roles, responsibilities, and accountabilities
• Promote a culture of collaboration, accountability, and continuous improvement

Systems Strategy & Alignment

• Ensure key business systems align with current business processes and evolving organizational needs
• Serve as the primary liaison with institutional partners for system configuration and functional enhancements
• Partner with business stakeholders and IT to gather requirements and translate them into system development specifications for enhancements and process changes

Application & Platform Oversight

• Lead planning and execution of service requests, upgrades, corrective actions, and optimization efforts for enterprise technologies
• Research reported issues within systems and translate findings into system enhancements as needed
• Maintain data integrity, accuracy, and consistency across all functional system reporting

Reporting, Training & Communication

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• Coordinate the development of training materials for new or updated business processes and system workflows
• Ensure system changes are clearly communicated and supported through effective training and documentation

Additional Requirements

• Travel up to 10%
• Perform other duties as assigned
• Comply with all organizational policies, procedures, and standards

• Bachelor’s degree or equivalent relevant industry experience
• Master’s degree in a related field Preferred
• Minimum of 5 years of leadership experience overseeing multiple functions
• Proven experience managing large-scale projects, including the design, documentation, and implementation of complex operational processes and procedures
• Strong ability to lead, motivate, and develop staff in a fast‑paced, high‑pressure environment
• Excellent analytical, project management, problem solving and organizational skills, particularly in business process improvement, systems optimization, and change management
• Ability to effectively communicate technical concepts to non-technical audiences
• Strong written, verbal, and interpersonal communication skills
• Demonstrated ability to foster collaboration across diverse stakeholders, including students, faculty, leadership, system developers, and staff
• Proven adaptability and versatility in leadership style, with the ability to guide teams through change

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $70,696.34 and $100,000.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit:
  https://careers.covista.com/benefits
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation