Rep- Student Services

RUSVM

Ross University School of Veterinary Medicine (RUSVM) is the number one provider of Doctors of Veterinary Medicine (DVMs) to the U.S.* and offers a DVM program that is accredited by the American Veterinary Medical Association Council on Education. Located on St. Kitts, RUSVM includes the Ross University Veterinary Clinic and is accredited by the American Animal Hospital Association. A cutting-edge curriculum, with innovative use of technologies and simulations, provides the best possible training for tomorrow’s veterinarians.

RUSVM prepares students to become veterinary leaders by drawing connections among animals, people and the planet, as a member of the One Health Initiative. We offer research programs focused on emerging infectious and zoonotic diseases, conservation medicine and ecosystem health. Visit veterinary.rossu.edu for more information, and follow RUSVM on Instagram, Facebook and LinkedIn.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

*Based on the total number of DVM graduates at RUSVM compared to U.S. schools in 2024.

About Covista

Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.

 

Opportunity at a Glance
RUSVM’s Department of Student Experience provides programs and support that assist veterinary students achieve their goal of completing the veterinary program and becoming practice ready graduates. As a member of the Student Experience Team the Student Services Representative works as a member of the RUSVM Student Service Center (SSC) team and has the responsibility to provide excellent service to students seeking assistance in-person or via email or other communication channels. The SSC provides students assistance with questions including, but not limited to, billing, financial aid, and academic process needs. Additionally, the SSC serves as the initial point of contact for any questions, concerns, or challenges students may have. SSC staff work across the university - on-island and stateside - to assess and resolve student issues quickly and efficiently, refer students effectively, and provide an exceptional standard of student care. This position will report to the Student Service Center Manager. The Representative, Student Services, is an essential member of Student Experience Team and will work closely with colleagues across the university in the delivery of an exceptional student experience

Responsibilities

• Continuously prioritize excellent student service as a fundamental goal and attribute of the student experience team.
• Serve as one of the initial contacts for students who come to the SSC counter and, in partnership with the entire SSC team, assure consistent coverage of SSC service hours.
• Continually seek to expand knowledge and understanding of student facing processes and procedures to effectively answer most first-level questions, resolve problems, and direct students to the right department or person to assist them.
• Process student payment transactions assuring consistent alignment with university finance processes, daily reconciliation, and effective service to students and student organizations.
• Effectively track and assure resolution of student challenges and problems.
• Contribute to building and continually refining knowledge database of RUSVM policies and procedures to equip service center staff for effective student service.
• Participate in ongoing training opportunities to strengthen and expand effective use of SSC systems.
• Consistently track their individual service effectiveness and student satisfaction using transactional analysis and data capture to continually improve quality of student service.
• Participate in professional organizations as appropriate and serve on university committees as assigned and/or interested.
• Contributes positively to the work environment of RUSVM.
• Performs other job-related duties as mutually agreed upon or assigned.
• In addition to the Essential Duties and Responsibilities, each SSC representative will manage some staff-specific projects based on areas of expertise, strength, and interest. Projects will be determined in in partnership with the SSC Manager.

• Associate’s degree in Business Administration, Customer Service, Education, Communications, or a related field required.
• 1+ years experience related to essential job functions including, but not limited to, higher education, business, or project management.
• Experience with the use of computer-based systems and to learn new systems effectively. Required
• Minimum of two years of experience working in a higher education student service position.
• Experience working with diverse populations.
• Effective problem-solving skills and the ability to work with a team of people.
• Oral and written skills to communicate in a diverse environment, with tact and diplomacy.
• Demonstrated ability to resolve customer service problems effectively.
• A demonstrated positive approach to helping students.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation