Senior Academic Operations Coordinator – Testing & Assessment Operations

Chamberlain

With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.

Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.

Chamberlain is accredited by the Higher Learning Commission (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn.
 

Opportunity at a Glance
The Senior Coordinator of National Operations at Chamberlain University plays a crucial role in managing business process improvements, operational logistics and coordination, and providing comprehensive operational and administrative support across the university. This position facilitates seamless communication to a wide range of internal and external contacts, actively anticipates and resolves operational problems for improved efficiency and completes quality evaluations for all programs to assist in mitigating risk. Collaboratively works with leadership in all functional units for growth and transformation of the university, including the establishment of new locations and the relocation of existing ones. As a key member of the National Academic Operations team, the Senior Coordinator is instrumental in driving the successful execution of the university's strategic initiatives.


Responsibilities

• Coordinates and maintains exams and related processes in all required systems including scheduling, accommodations, announcements, incident reporting, etc.
• Supports student technical or other issues during exams and coordinates with other departments as needed.
• Coordinates, and has direct responsibility for and oversite of a project or specific set of operational activities, for the department and/or University programs and locations.
• Actively seeks process improvements that result in greater efficiency, productivity, or applicant/student satisfaction for more scalable operations.
• Develop and maintain positive, professional relationships serving as the liaison to vendors and internal supply chain management/contracts team members.
• Partners and collaborates with program/location leadership to provide comprehensive support for and to address academic and/or operational needs.
• Coordinates and supports capital authorization expenditures for the University procuring equipment, supplies, and resources to support colleagues and students across the University.
• Prepares, maintains, and reviews complex documents (such as presentation preparation and facilitation, reports, financial/budget, invoices, purchase orders, meeting minutes, recordings, calendar management for department/processes, etc.) to assure compliance with university requirements and/or government regulations, and notifies supervisor of unusual situations.
• Serves as the principal source of information on established policies/procedures through the creation, collaboration, development and maintenance of policies, standard operating procedures, job aids, and supporting resources for the department and the University Policy Central.
• Tracks and completes work on time with accuracy, quality control and provides assurances to identify and develop resources to enhance workflow efficiency.
• Maximize productivity using various software applications and identifying new sources of technology for operational improvements.
• Build sustainable relationships and trust with internal and external customers through open and interactive communication while using discretion when managing difficult situation and notifies supervisor of any escalated situations.
• Uphold Chamberlain CARE© and Covista values in all tasks.
• Travel up to 10% to support new and relocated university locations.
• Performs other duties as assigned
• Complies with all policies and standards

• High School Diploma Required and
• Bachelor's Degree Operations, business, organizational management, project management or other related field. Preferred
• 3+ years previous experience in office management with preferred experience in operations or project management Preferred
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Power point).
• Problem-solving, analytical skills and the ability to balance multiple tasks simultaneously are essential.
• Good organizational, interpersonal and communication skills are required.
• Attention to detail and mental concentration are necessary for accurately performing tasks.
• Experience or exposure to Customer Relationship Management System (Salesforce), Assessment software systems (ATI, ProctorU, Examity/ExamSoft), and Learning Management Systems (Canvas, Brightspace, etc.).
• Must be able to occasionally lift and carry or otherwise move 25 pounds.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $18.7 and $33.84. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit:
  https://careers.covista.com/benefits
  
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation