Senior Manager, Account Management

Walden

More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden.

We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission (hlcommission.org). Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment. 

Opportunity at a Glance
The Senior Manager of Account Management leads the strategy, execution, and performance of our account management function for the highest value, most strategic employer partners. This senior leadership role owns long-term partner satisfaction, enterprise-level revenue growth, and deep strategic alignment between employer objectives, student engagement, and organizational business development. This leader will guide a top performing team to deliver measurable impact while personally managing and influencing relationships with C-suite and senior decision maker at our largest partner organizations. They will drive multi-year growth strategies, oversee complex partnership agreements, and serve as the primary voice of the partner in internal planning.

Responsibilities

• Define and execute the long-term strategy for enterprise-level account management.

• Serve as a senior advisor to executive leadership on partnership trends, revenue forecasts, and market opportunities.

• Lead strategic planning for partner portfolio growth, retention and expansion.

• Own annual and multi-year revenue targets for the highest-value partnerships.

• Develop growth plans that include upsell, cross-sell and co-branded initiatives with measurable ROI.

• Forecast revenue impact from strategic portfolio.

• Shape cross functional strategies with student engagement, marketing, and business development to deliver integrated solutions for partners.

• Guide digital marketing and thought leadership efforts that elevate both partner and organizational visibility in the market.

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree Required
• Master's Degree Preferred
• 6+ years progressive professional experience in student finance, customer service, or a related field Required
• 3+ years Experience in a management role and leading teams Required
• Proven track record of managing enterprise-level or Fortune 1000 accounts with complex, multi-stakeholder relationships.
• Demonstrated success in driving multi-million-dollar revenue growth and retention.
• Exceptional negotiation, relationship management, and executive communication skills.
• Deep understanding of employer relations, workforce development, and higher education partnerships.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $84,354 and $152,331. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit:  https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation