Supervisor, Operations

Chamberlain

With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.

Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Chamberlain is accredited by the Higher Learning Commission (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn.

Opportunity at a Glance
The Operations Supervisor is responsible for supervising day to day operation of clinical shared services processes. Assigns and oversees completion of daily workload and resolves student issues when they are escalated for special handling. Acts as a subject matter expert of the team they supervise. 

Responsibilities

• Leads day to day operations of the team to ensure efficient delivery of services to students in accordance with Service Level Agreements.

• Monitors operations to ensure practices are in compliance with federal, state and accreditation and corporate regulations.

• Evaluate the performance, including monitoring phone and case quality and employee coaching and development. Ensures that team members know and understand their responsibilities, authorities, accountabilities and how to meet expectations of their role.

• Monitors team and individual performance.

• Provides manager with tracking, reporting, assessment of outcomes and recommendations for changes when necessary.

• Serves as the escalation point for students as necessary. Responds to and resolves escalated student issues in a timely manner and with CARE. Provides information regarding resolution to students and also to any employee involved in handling the student issue.

• Evaluates and reviews current compliance practices and processes. Develops and implements continuous improvement initiatives for department.

• This position is a designated Campus Security Authority.

• Performs other duties as assigned

• Complies with all policies and standards

• Bachelor's Degree Required
• 2 years of student service experience required, at least some of which should be in a supervisory capacity. Required
• Ability to prioritize multiple tasks and shift focus based on business need while maintaining attention to detail.
• Working knowledge of immunizations.
• Excellent written and verbal communication skills with the ability to professionally interact with students and colleagues at varying professional levels.
• Proficiency with Microsoft Office Suite programs including Word, Outlook, PowerPoint and Excel.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $49,199.33 and $86,253.75. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit:
  https://careers.covista.com/benefits
  
   

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation